Terms and conditions
Last updated: November 18, 2025
Last updated: November 18, 2025
Last updated: November 18, 2025
Welcome to Plakkar, a community-powered circular fashion marketplace where users can buy and sell clothes securely.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application or website.
By using Plakkar, you agree to the practices described in this policy.
Welcome to Plakkar, a community-powered circular fashion marketplace where users can buy and sell clothes securely.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application or website.
By using Plakkar, you agree to the practices described in this policy.
Welcome to Plakkar, a community-powered circular fashion marketplace where users can buy and sell clothes securely.
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application or website.
By using Plakkar, you agree to the practices described in this policy.
1. Welcome to Plakkar
Plakkar is an online marketplace that allows users to buy and sell items through a secure and structured platform. Our goal is to create a trusted environment where transactions are transparent, safe, and fair for all users. By accessing or using Plakkar, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
Plakkar is an online marketplace that allows users to buy and sell items through a secure and structured platform. Our goal is to create a trusted environment where transactions are transparent, safe, and fair for all users. By accessing or using Plakkar, you agree to comply with these Terms & Conditions and all applicable laws and regulations.
2. Becoming a member
Anyone aged 13 years and above may create an account on Plakkar. Users must provide accurate, complete, and up-to-date information when registering and are responsible for maintaining the confidentiality of their login credentials. Plakkar reserves the right to restrict, suspend, or terminate accounts that violate these Terms.
3. Personal data
3. Personal data
Plakkar respects user privacy and is committed to protecting personal data in accordance with applicable laws. Personal information is collected only to operate the platform, process orders, provide support, and improve services. Plakkar does not sell or share user data with third parties for commercial purposes. Users may request access to, correction of, or deletion of their personal data by contacting support.
Plakkar respects user privacy and is committed to protecting personal data in accordance with applicable laws. Personal information is collected only to operate the platform, process orders, provide support, and improve services. Plakkar does not sell or share user data with third parties for commercial purposes. Users may request access to, correction of, or deletion of their personal data by contacting support.
4. Buying
When purchasing items on Plakkar, buyers will find below important information and conditions designed to ensure a smooth, transparent, and secure experience for both buyers and sellers.
Payments can be made cash on delivery or securely by card.
Buyers may request a return within 72 hours after delivery.
Returns are accepted only if the item received does not match the photos or description provided in the listing, including issues related to condition, authenticity, or missing details.
Returns are not accepted for reasons such as incorrect size, personal preference, or change of mind.
Returned items must be the same item originally shipped.
If a returned item does not match the original item in condition, authenticity, or identity, the refund will be rejected.
When purchasing items on Plakkar, buyers will find below important information and conditions designed to ensure a smooth, transparent, and secure experience for both buyers and sellers.
Payments can be made cash on delivery or securely by card.
Buyers may request a return within 72 hours after delivery.
Returns are accepted only if the item received does not match the photos or description provided in the listing, including issues related to condition, authenticity, or missing details.
Returns are not accepted for reasons such as incorrect size, personal preference, or change of mind.
Returned items must be the same item originally shipped.
If a returned item does not match the original item in condition, authenticity, or identity, the refund will be rejected.
5. Selling
Selling on Plakkar comes with responsibilities to ensure trust and quality across the marketplace.
Selling on Plakkar is subject to a 15% commission, calculated on the item price after a sale is completed.
This commission allows Plakkar to keep the platform safe and trusted, provide customer support, ensure payment security, and continuously maintain and improve the app and its services.
Sellers must ship orders within 72 hours after receiving. Orders not shipped within this timeframe will be automatically cancelled.
Repeated cancellations may result in account restrictions or suspension.
Sellers may offer bundle discounts in their shop to increase order value and sales.
Orders are picked up by a delivery agent at the seller’s selected pickup address.
Sellers are fully responsible for ensuring that the item shipped matches the listing description and photos.
Selling on Plakkar comes with responsibilities to ensure trust and quality across the marketplace.
Selling on Plakkar is subject to a 15% commission, calculated on the item price after a sale is completed.
This commission allows Plakkar to keep the platform safe and trusted, provide customer support, ensure payment security, and continuously maintain and improve the app and its services.
Sellers must ship orders within 72 hours after receiving. Orders not shipped within this timeframe will be automatically cancelled.
Repeated cancellations may result in account restrictions or suspension.
Sellers may offer bundle discounts in their shop to increase order value and sales.
Orders are picked up by a delivery agent at the seller’s selected pickup address.
Sellers are fully responsible for ensuring that the item shipped matches the listing description and photos.
6. Authenticity and counterfeit items
Selling counterfeit, fake, or replica items is strictly prohibited on Plakkar. Sellers must only list authentic items and confirm authenticity for branded products. Plakkar reserves the right to reject listings, cancel orders, suspend, or permanently ban accounts involved in counterfeit sales. Authenticity disputes are resolved based on the evidence provided by both the buyer and the seller.
Selling counterfeit, fake, or replica items is strictly prohibited on Plakkar. Sellers must only list authentic items and confirm authenticity for branded products. Plakkar reserves the right to reject listings, cancel orders, suspend, or permanently ban accounts involved in counterfeit sales. Authenticity disputes are resolved based on the evidence provided by both the buyer and the seller.
7. Sending messages
To keep communication safe and transparent, all interactions must remain within the platform.
Buyers and sellers may communicate only via in-app chat.
Sharing personal contact details (phone number, email, social media) is strictly prohibited.
Messages cannot be edited or deleted once sent.
Plakkar may review conversations in cases involving disputes, fraud, or safety concerns.
To keep communication safe and transparent, all interactions must remain within the platform.
Buyers and sellers may communicate only via in-app chat.
Sharing personal contact details (phone number, email, social media) is strictly prohibited.
Messages cannot be edited or deleted once sent.
Plakkar may review conversations in cases involving disputes, fraud, or safety concerns.
8. Shipping
Plakkar manages shipping to simplify delivery for both buyers and sellers.
Buyers and sellers may communicate only via in-app chat.
Shipping is available all over Morocco.
The shipping fee is 30 MAD per order, paid by the buyer.
Buyers may purchase multiple items from the same seller and pay shipping only once.
Sellers must package items properly and attach the provided shipping label.
Delivery usually takes up to 48 business hours, subject to external factors.
Plakkar manages shipping to simplify delivery for both buyers and sellers.
Buyers and sellers may communicate only via in-app chat.
Shipping is available all over Morocco.
The shipping fee is 30 MAD per order, paid by the buyer.
Buyers may purchase multiple items from the same seller and pay shipping only once.
Sellers must package items properly and attach the provided shipping label.
Delivery usually takes up to 48 business hours, subject to external factors.
9. Payment
For buyers
Name
Email address
Phone number
Physical address (shipping & receiving purposes)
Login credentials (secured & encrypted)
Profile details (photo, description)
For sellersOnce an order is completed, the corresponding amount is added to the seller’s balance.
Sellers may request a payout at any time.
Payouts can be made via bank transfer or agency transfer.
Sellers must choose a payout method and provide accurate payment details before requesting a withdrawal.
Transfers may take up to 2 business days to be processed
RefundsIf a return request is accepted and the item is returned to the seller in its original condition, a refund may be issued.
For payments made by card, the refund will be processed to the same card used for the original payment.
The refund may take up to 2 business days to appear on the buyer’s bank account.For cash-on-delivery payments, refunds are processed via bank transfer or agency transfer, according to the buyer’s provided details.
For buyers
Name
Email address
Phone number
Physical address (shipping & receiving purposes)
Login credentials (secured & encrypted)
Profile details (photo, description)
For sellersOnce an order is completed, the corresponding amount is added to the seller’s balance.
Sellers may request a payout at any time.
Payouts can be made via bank transfer or agency transfer.
Sellers must choose a payout method and provide accurate payment details before requesting a withdrawal.
Transfers may take up to 2 business days to be processed
RefundsIf a return request is accepted and the item is returned to the seller in its original condition, a refund may be issued.
For payments made by card, the refund will be processed to the same card used for the original payment.
The refund may take up to 2 business days to appear on the buyer’s bank account.For cash-on-delivery payments, refunds are processed via bank transfer or agency transfer, according to the buyer’s provided details.
10. Prohibited items
To ensure the safety of users and compliance with applicable laws and ethical standards, certain items are not allowed to be listed or sold on Plakkar. The sale of these items may expose users and the platform to legal, safety, or trust-related risks. For this reason, the following items are strictly prohibited on Plakkar:
Buyers and sellers may communicate only via in-app chat.
Shipping is available all over Morocco.
The shipping fee is 30 MAD per order, paid by the buyer.
Buyers may purchase multiple items from the same seller and pay shipping only once.
Sellers must package items properly and attach the provided shipping label.
Delivery usually takes up to 48 business hours, subject to external factors.
Drugs, narcotics, and illegal substances
Medicines and medical products
Gold or silver in any form
Weapons, ammunition, knives, or sharp objects
Flammable, explosive, or dangerous products
Counterfeit or fake products
Electronics such as phones, laptops, or consoles
Used underwear or intimate clothing
Sexual or explicit products
Furniture or large home items
Alcohol or any item prohibited by Moroccan law or Islamic principles
Plakkar reserves the right to reject any prohibited listing and take action against the responsible account.
To ensure the safety of users and compliance with applicable laws and ethical standards, certain items are not allowed to be listed or sold on Plakkar. The sale of these items may expose users and the platform to legal, safety, or trust-related risks. For this reason, the following items are strictly prohibited on Plakkar:
Buyers and sellers may communicate only via in-app chat.
Shipping is available all over Morocco.
The shipping fee is 30 MAD per order, paid by the buyer.
Buyers may purchase multiple items from the same seller and pay shipping only once.
Sellers must package items properly and attach the provided shipping label.
Delivery usually takes up to 48 business hours, subject to external factors.
Drugs, narcotics, and illegal substances
Medicines and medical products
Gold or silver in any form
Weapons, ammunition, knives, or sharp objects
Flammable, explosive, or dangerous products
Counterfeit or fake products
Electronics such as phones, laptops, or consoles
Used underwear or intimate clothing
Sexual or explicit products
Furniture or large home items
Alcohol or any item prohibited by Moroccan law or Islamic principles
Plakkar reserves the right to reject any prohibited listing and take action against the responsible account.
11. Content rules
To ensure transparency, trust, and a high-quality experience for all users, sellers must follow the content guidelines below when creating listings. Accurate and honest content helps buyers make informed decisions and reduces disputes on the platform.
Sellers must upload original photos of the actual item being sold.
Photos must be honest, clear, and accurate, and must reflect the real condition of the item.
All defects, wear, or imperfections must be clearly mentioned in the description and shown in the photos.
Misleading listings, false claims, or intentionally incomplete information are not allowed.
A maximum of 10 images is currently allowed per listing.
Content copied from brands, external websites, or third parties is strictly prohibited.
To ensure transparency, trust, and a high-quality experience for all users, sellers must follow the content guidelines below when creating listings. Accurate and honest content helps buyers make informed decisions and reduces disputes on the platform.
Sellers must upload original photos of the actual item being sold.
Photos must be honest, clear, and accurate, and must reflect the real condition of the item.
All defects, wear, or imperfections must be clearly mentioned in the description and shown in the photos.
Misleading listings, false claims, or intentionally incomplete information are not allowed.
A maximum of 10 images is currently allowed per listing.
Content copied from brands, external websites, or third parties is strictly prohibited.
12. Block and report
Plakkar provides tools to help users protect themselves and maintain a respectful, safe, and trustworthy environment on the platform.
Buyers and sellers may communicate only via in-app chat.
Any user may block another user at any time. Once blocked, both users will no longer be able to view each other’s profiles, items, or exchange messages.
Users may report a user, item, or conversation if they believe it violates these Terms & Conditions or involves inappropriate, abusive, fraudulent, or misleading behavior.
Reports are reviewed by Plakkar’s team, which may request additional information from one or both parties if necessary.
Based on the results of the investigation, Plakkar may take appropriate action, including content removal, order cancellation, account restriction, suspension, or permanent ban.
Plakkar takes all reports seriously and aims to act fairly, objectively, and in the best interest of both the platform and its users.
Plakkar provides tools to help users protect themselves and maintain a respectful, safe, and trustworthy environment on the platform.
Buyers and sellers may communicate only via in-app chat.
Any user may block another user at any time. Once blocked, both users will no longer be able to view each other’s profiles, items, or exchange messages.
Users may report a user, item, or conversation if they believe it violates these Terms & Conditions or involves inappropriate, abusive, fraudulent, or misleading behavior.
Reports are reviewed by Plakkar’s team, which may request additional information from one or both parties if necessary.
Based on the results of the investigation, Plakkar may take appropriate action, including content removal, order cancellation, account restriction, suspension, or permanent ban.
Plakkar takes all reports seriously and aims to act fairly, objectively, and in the best interest of both the platform and its users.
13. Cancellation
Plakkar manages shipping to simplify delivery for both buyers and sellers.
Buyers may cancel an order directly in the app only if the order status is “In progress” or “Ready to ship.”
Once an order is marked as Shipped, it can no longer be cancelled in the app. In this case, the buyer may cancel when contacted by the delivery agent, or contact Plakkar support via WhatsApp for assistance.
Sellers may cancel an order if they are unable to ship it within the required timeframe.
Repeated cancellations may negatively affect the seller’s profile score and may result in account restrictions.
Plakkar manages shipping to simplify delivery for both buyers and sellers.
Buyers may cancel an order directly in the app only if the order status is “In progress” or “Ready to ship.”
Once an order is marked as Shipped, it can no longer be cancelled in the app. In this case, the buyer may cancel when contacted by the delivery agent, or contact Plakkar support via WhatsApp for assistance.
Sellers may cancel an order if they are unable to ship it within the required timeframe.
Repeated cancellations may negatively affect the seller’s profile score and may result in account restrictions.
14. Dispute Resolution
In case of a dispute between a buyer and a seller, Plakkar will open an internal investigation.
Both parties may be requested to provide supporting evidence, including photos, messages, or shipment details.
After reviewing all relevant elements, Plakkar’s team will issue a final decision, which will be binding for both parties.
In case of a dispute between a buyer and a seller, Plakkar will open an internal investigation.
Both parties may be requested to provide supporting evidence, including photos, messages, or shipment details.
After reviewing all relevant elements, Plakkar’s team will issue a final decision, which will be binding for both parties.
15. Delete account
Users may request deletion of their account by going to Profile → Settings → Delete my account and completing the deletion form. Account deletion requests are processed within 72 hours. Once completed, a confirmation email will be sent. Deleted accounts cannot be restored.
16. Contact
We value communication with our users and take all questions, feedback, reports, and concerns seriously.
Our support team is available to assist with account issues, orders, payments, disputes, technical problems, or any other matter related to the use of the Plakkar platform.
If you need help or wish to share feedback, you may contact us via:
📧 support@plakkar.com
📱 WhatsApp: +212 6 06 00 14 44
Plakkar is operated by:
DigitaLiftUp
ICE: 003577746000054
